Organisational knowledge at the 2009 Malcolm Baldrige National Quality Award (Non-Profit Sector) award winning US Veterans Affairs Clinical Research Pharmacy Coordinating Centre (VACSP), a clinical trials organisation, was seen as central to its success. Data was collected from employees, suppliers and customers and reviewed by various management committees, during Strategic Planning, and at team and…

BPIR Categories

10.1.3 Plan information/knowledge management systems.
10.4.4 Manage internal information & knowledge sharing
10.4.5 Manage external information & knowledge sharing

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