Momentum Group (MG), a US Fabrics Manufacturer and winner of the 2016 Baldrige National Quality Award, built new knowledge management and sharing capabilities through significant technology investments that blended and correlate data within MG and with its customers and suppliers. The changes allowed for : 1) Integration between a proprietary Rep Dashboard with MG’s CRM…

BPIR Categories

10.2.1 Establish info/knowledge management systems
10.4.4 Manage internal information & knowledge sharing
10.4.5 Manage external information & knowledge sharing

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