To gain strategic advantage Buckman Laboratories, a US based international specialty chemicals company sought to apply the recent practical knowledge and experience from all associates to each customer problem. Buckman developed and implemented an online knowledge management capability and placed knowledge about customers, products, and technologies into electronic repositories. Buckman then established a Knowledge Transfer Department to ensure valuable emergent content was collected, integrated...
BPIR Categories10.2.1 Establish info/knowledge management systems
1.3.2 Determine & provide customer contact mechanisms
10.4.4 Manage internal information & knowledge sharing
9.7.2 Provide mechanisms for internal communication