Debus IT, a Czech company that specialises in the development, customisation and training of enterprise resource planning software and systems, needed to improve the quality of its training programmes, and its communication with its customers. The nature of Debus IT’s business required it to gather technical, marketing and other commercial information, and to reconfigure and re-use that information for commercial and competitive advantage. Strategic critical success factors (CSFs) were identif...
BPIR Categories10.2.1 Establish info/knowledge management systems
14.3.6 Provide ideas management & innovation processes
10.4.4 Manage internal information & knowledge sharing