To better meet customer needs and provide outstanding services, Techcombank (TCB), a Vietnamese bank, implemented a two phase KM project in 2006 - Phase 1: develop awareness, exploit, store, and share knowledge within TCB, Phase 2: apply an IT solution to KM. Phase 1 consisted of 3-steps: Step 1: Preparation; Step 2: Determine KM Targets and Implementation Measures; Step 3: Implementation, Evaluation, and Improvement. A team was assigned to lead the project and, among other things, KM awareness...

BPIR Categories

10.1.3 Plan information/knowledge management systems.
10.2.1 Establish info/knowledge management systems

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