To preserve knowledge and experience for future employees' use following a downsizing in the 1990's the US General Services Agency, the US Federal Acquisition Agency, appointed a Chief Knowledge Officer to educate employees about the benefits of knowledge management, transform the culture into one of sharing, and develop a customer data warehouse to gather information…

BPIR Categories

10.4.4 Manage internal information & knowledge sharing
10.2.2 Acquire & collect information/knowledge
10.2.3 Store information/knowledge

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