To facilitate and manage innovation and organisational learning, the Singapore National Library Board (NLB), aligned its Knowledge Management (KM) programme with its mission, vision and strategic plans. Data and information selected, analysed, and evaluated was used to plan strategies and budgets, review and compare performances, set goals, anticipate changing conditions, and identify problems, root causes…

BPIR Categories

10.1.1 Derive info/KM requiremts from business strategies
10.2.2 Acquire & collect information/knowledge
14.1.1 Design & deploy performance measurement system

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