Stimulated by competition and recognising that knowledge and expertise were most important assets, Ernst & Young (EY), a provider of accounting & professional services, initiated a KM campaign to capture and leverage knowledge. EY organised a formal knowledge network for each key domain of knowledge and created a Chief Knowledge Officer position and three knowledge oriented formal organisations - one to create new knowledge, another to structure knowledge into methods and automated tools, and th...

BPIR Categories

10.2.2 Acquire & collect information/knowledge
10.2.3 Store information/knowledge
10.2.1 Establish info/knowledge management systems

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