To speed up the process of providing consulting solutions, Hewlett Packard’s (HP) Consulting Services, a US provider of IT management solutions, launched a KM initiative. To build its KM environment, create a climate of change and to make staff aware of the need for KM, the company held a series of workshops to identify and understand existing KM projects within its business units. Project snapshots were developed and a knowledge map created. Learning team were set up and met either face-to-fa...

BPIR Categories

10.2.1 Establish info/knowledge management systems
10.2.3 Store information/knowledge
10.4.4 Manage internal information & knowledge sharing

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