To effectively capture knowledge Hewlett Packard, a US based Technology services provider, initiated a programme called Knowledge Briefs (KBs). Managers were encouraged to produce employee written KBs - short documents that described new technologies, lessons learned, best practices and/ or strategic and technical data. Each KB was peer reviewed and went through an editorial process. Only relevant and high quality KBs were chosen and the best were selected for publication in the HP Technical Jou...

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10.4.4 Manage internal information & knowledge sharing

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