In 2008, following a period of rapid expansion, Keppie Design, a Scottish architectural practice, invested in knowledge management (KM). A Knowledge Manager was appointed and key areas of concern were identified as: 1) IT systems and 2) the need for improved communication among staff. To address Issue 1 Kepple established a directory of skills and experience, a database of standard drawing details, a library of technical and design information, and a repository of standard company information fo...

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10.2.1 Establish info/knowledge management systems

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