Organisational knowledge at Mary Greeley Medical Centre (MGMC), a US healthcare provider, was built and managed through the Knowledge Management System (Figure 4.2-1). This bi-directional system supported the SP and Annual Action Plans, and promoted ‘learning by doing’, thus creating efficiency and effectiveness while creating an environment for organisational knowledge to flourish. The use of…

BPIR Categories

10.1.3 Plan information/knowledge management systems.
10.2.1 Establish info/knowledge management systems
10.4.4 Manage internal information & knowledge sharing

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