To better enable shop floor operators to "pull the quality trigger", a US food manufacturer initiated a knowledge based system developed in conjunction with the QMS. Knowledge base content was obtained from quality assurance management personnel, shop floor supervisors and process operators. Operational knowledge was converted into rules which specified the corrective actions to be taken in response to events and these were also entered into the knowledge base. The system ran on shop floor PCs a...

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10.4.4 Manage internal information & knowledge sharing

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