AlphaNova, is a global provider of customer relationship management software and solutions. The company was faced with rapid expansion and high employee intake in its bid to support customers in taking advantage of changing environments, and in increasing growth and profitability through the use of alliances, multiple channels and increased customer focus. AlphaNova’s ability to communicate, collaborate and share knowledge within offices was critical to success. To facilitate and encourage em...

BPIR Categories

10.2.1 Establish info/knowledge management systems
10.4.4 Manage internal information & knowledge sharing
14.1.2 Select and align measures.

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