3M Company, a US based diversified technology company, made knowledge retention a priority and applied high-tech, low-tech and no-tech methods to a range of knowledge retention measures, including: 1. A searchable knowledge base that made the job information gleaned from 2,000 technical-service engineers accessible to all 3M employees. 2. A corporate wiki (similar in style…

BPIR Categories

9.10.1 Retain human capital
10.4.4 Manage internal information & knowledge sharing
9.7.2 Provide mechanisms for internal communication
10.2.2 Acquire & collect information/knowledge

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