To ensure it retained the knowledge of retiring employees IBM, a US advanced technology company, set up a scheme to combine mentor and apprentice training. The company identified which important business sectors were likely to see the highest number of retirements in the near future and appointed experts in those units to mentor new employees…

BPIR Categories

9.4.3 Deliver education and training
9.10.1 Retain human capital
10.4.4 Manage internal information & knowledge sharing
9.7.2 Provide mechanisms for internal communication
10.2.2 Acquire & collect information/knowledge

Unlock this article and 10,000+ more

To get the most out of our extensive resources, please login or become a member below.