The Mercy Health System (MHS), a US health care system and winner of the 2007 Malcolm Baldrige National Quality Award (Healthcare Sector), used its Exit Interview process to systematically retain knowledge from staff departing from key positions. The Leadership Group were responsible for developing a knowledge retention plan with input from the departing partner to ensure continuity of services. A guide was developed to assist plan development. The plan provided various options for the partner ...

BPIR Categories

10.2.2 Acquire & collect information/knowledge (big data)
10.4.4 Manage internal information & knowledge sharing
9.9.1 Develop Human Resource Information System

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