The Mercy Health System (MHS), a US health care system and winner of the 2007 Malcolm Baldrige National Quality Award (Healthcare Sector), used its Exit Interview process to systematically retain knowledge from staff departing from key positions. The Leadership Group were responsible for developing a knowledge retention plan with input from the departing partner to…

BPIR Categories

10.2.2 Acquire & collect information/knowledge
10.4.4 Manage internal information & knowledge sharing
9.9.1 Develop Human Resource Information System

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