Knowledge sharing at a business excellence award winning National Tax Authority.

To share knowledge with staff, suppliers, and customers, the Inland Revenue Authority of Singapore (IRAS), used a number of channels. Information was shared with taxpayers through the IRAS website and other media channels, including radio and newspapers. Information was shared with partners through face-to-face information sharing sessions and through quarterly meetings of the Taxpayer Feedback Panel (TFP), comprising taxpayer representatives and IRAS, members of the local business associations ...

BPIR Categories

10.4.5 Manage external information & knowledge sharing
10.4.4 Manage internal information & knowledge sharing