Organisational knowledge at Advocate Good Samaritan Hospital (GSAM), a US community hospital and winner of the 2010 Malcolm Baldrige National Quality Award (Healthcare Sector), was collected from the workforce, patients, suppliers, partners, collaborators, and other stakeholders through systematic practices and shared with end users through postings such as unit-based pillar boards and through electronic means…

BPIR Categories

10.4.4 Manage internal information & knowledge sharing
10.4.5 Manage external information & knowledge sharing
10.2.1 Establish info/knowledge management systems

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