MidwayUSA, a US Internet retailer and winner of the Baldrige National Quality Award in 2009 and 2015, shared best practices through discussions at Baldrige Category Meetings and Strategic Planning Meetings / Department Baldrige Meetings (DBM). Information was deployed to Department Managers in DBMs and Department Knowledge Sharing, where additional sharing occurred. Additionally, each Company Action…

BPIR Categories

10.4.4 Manage internal information & knowledge sharing

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