Knowledge sharing at an award winning pet food manufacturer

The Nestle Purina Pet Care Company (NPPCC), a US based pet food and care products manufacturer and winner of the 2010 Malcolm Baldrige National Quality Award (Manufacturing Sector), used a variety of methods to communicate performance data to employees including a web site that had news and facts about the company, accomplishments, and performance results. Floor meetings, sales reviews, Daily Operating Reviews and Weekly Operating Reviews also reviewed and discussed performance. Performance was ...

BPIR Categories

10.4.4 Manage internal information & knowledge sharing
9.7.2 Provide mechanisms for internal communication