K&N Management, US Restaurant Chains Owner and winner of the 2010 Malcolm Baldrige National Quality Award (Small Business Sector), shared information and knowledge via the K&N newsletter, the internal website, e-mail, face-to-face delivery, communication devices and accessible data bases. Team members TM transferred knowledge for improving work or other processes directly to their manager or indirectly through the a comment log. Comments were reviewed by leaders in directors meetings. Innovative...

BPIR Categories

10.4.4 Manage internal information & knowledge sharing

Unlock this article and 10,000+ more

To get the most out of our extensive resources, please login or become a member below.