K&N Management, US Restaurant Chains Owner and winner of the 2010 Malcolm Baldrige National Quality Award (Small Business Sector), shared information and knowledge via the K&N newsletter, the internal website, e-mail, face-to-face delivery, communication devices and accessible data bases. Team members TM transferred knowledge for improving work or other processes directly to their manager or indirectly through the a comment log. Comments were reviewed by leaders in directors meetings. Innovative...

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10.4.4 Manage internal information & knowledge sharing

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