The assembly and transfer of knowledge amongst the workforce, customers, vendors, etc., was integral to the Strategic Planning Process at MidwayUSA, a US retailer and winner of the 2009 Malcolm Baldrige National Quality Award (Small Business Sector). Best Practices were shared through Baldrige Category Meetings, cross-functional meetings and Continuous Improvement Projects, etc. Knowledge transfer was accomplished from and to: 1) the Workforce: by deployment through the Intranet, real-time softw...

BPIR Categories

10.4.4 Manage internal information & knowledge sharing
10.4.5 Manage external information & knowledge sharing

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