After an investigation into communications patterns at the Kennedy Space Centre NASA, a US space agency, realised that sharing "lessons learned" after project completions was an invaluable and proactive way to correct errors in future projects. To facilitate the process NASA created a computerised database which included over 900 sets of "stories," identified experts, and…

BPIR Categories

10.4.4 Manage internal information & knowledge sharing
10.4.5 Manage external information & knowledge sharing

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