When its maintenance and service contracts fell by 12% in 2010, Cool Installations, a Singaporean air conditioning systems installer, a facilitated workshop with all staff was held to seek solutions. The workshop determined the root cause was lack of knowledge sharing in the quotation process. A central internet-based work space was designed for sharing documents,…

BPIR Categories

10.4.4 Manage internal information & knowledge sharing
10.2.1 Establish info/knowledge management systems

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