To transfer relevant knowledge, Mid-America Transplant Services (MTS), a US non-profit organ procurement organisation and winner of the 2015 Baldrige National Quality Award, used a variety of mechanisms. The Performance Measurement System (PMS) was the basis for knowledge assembly, and ensured the transfer of organisational awareness and knowledge. As many MTS employees worked outside of…

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10.4.4 Manage internal information & knowledge sharing

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