Labour costs as a percentage of revenue at an award winning hospital system

St David’s Healthcare (SDH), a US hospital system and winner of the 2014 Baldrige National Quality Award, closely monitored its labour expenses and measured salaries, wages and benefits (SWB) as a percent of net revenue. SDH consistently outperformed budget expectations and comparable hospitals for this measure. From 2007 to 2010 SDH performed significantly below budget. SDH met its budgeted targets of 35% in 2011 and 36% in 2012. In 2013 and 2914 SDH outperformed its budget of 36% with 35% in...

BPIR Categories

15.3.1 Financial performance
15.6.11 Financial management