St David’s Healthcare (SDH), a US hospital system and winner of the 2014 Baldrige National Quality Award, closely monitored its labour expenses and measured salaries, wages and benefits (SWB) as a percent of net revenue. SDH consistently outperformed budget expectations and comparable hospitals for this measure. From 2007 to 2010 SDH performed significantly below budget.…

BPIR Categories

15.3.1 Financial performance
15.6.11 Financial management

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