Senior Leaders at Howard Community College (HCC) in the USA, created a workforce culture that fostered student and customer engagement through transparency, setting clear expectations for performance, providing clear and consistent messaging, and reinforcing institutional values. Senior Leaders solicited student participation in the governance process and included community/customer participation in the planning process through the…

BPIR Categories

2.2.1 Obtain stakeholder input into strategy formulation
8.1.1 Leaders develop/manage org culture,vision&values
8.2.1 Leaders communicate with employees
8.2.2 Create an environment for empowerment/innovation
8.2.3 Leadership relationships with customers

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