Legal and ethical behaviour at the City of Irving, a US local government organisation and winner of the 2012 Malcolm Baldrige National Quality Award, was reinforced through training, compliance with policies and application of the values and the Leadership Model. Senior Leaders (SL) created an Ethics Policy which identified 17 ethical standards. Behaviour expectations outlined…

BPIR Categories

8.2.6 Leaders establish/improve the management system
13.8 Manage legal and ethical issues

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