Leaders satisfaction with training and development at Mid-America Transplant Services (MTS), a US non-profit organ procurement organisation and winner of the 2015 Baldrige National Quality Award, exceeded or equalled the Avatar Solutions Best in Class benchmark of 90%. MTS recorded a satisfaction rating of 100% in 2012 and 2013, and 90% in 20i4. MTS also…

BPIR Categories

9.4.6 Develop management/leadership competencies
9.6.2 Manage employee satisfaction
15.4.1 Employee satisfaction/dissatisfaction

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