Leadership accountability was taken seriously at the City of Coral Springs, a US local authority and winner of the 2007 Malcolm Baldrige National Quality Award (Non Profit Sector). The City Commission held itself directly accountable to Coral Springs residents for its performance against the strategic plan. The Annual Report, mailed to all residents, listed the…

BPIR Categories

8.1.3 Develop and administer governance system
8.1.2 Review the performance of senior leaders
13.1 Develop and manage supplier/customer partnerships

Unlock this article and 10,000+ more

To get the most out of our extensive resources, please login or become a member below.

OR
X
X