Leadership accountability was taken seriously at the City of Coral Springs, a US local authority and winner of the 2007 Malcolm Baldrige National Quality Award (Non Profit Sector). The City Commission held itself directly accountable to Coral Springs residents for its performance against the strategic plan. The Annual Report, mailed to all residents, listed the City's performance against each priority area and Key Intended Outcome (KIOs), and described the success in accomplishing Business Plan ...

BPIR Categories

8.1.3 Develop and administer governance system
8.1.2 Review the performance of senior leaders
13.1 Develop and manage supplier/customer partnerships

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