The Singapore Land Transport Authority (SLTA), a national transport authority and winner of the 2008 Singapore Quality Award for Innovation Excellence, took the view that leadership was vital to drive innovation. Each member of the senior management team championed a strategic thrust committee which met quarterly to review key performance indicators and effectiveness initiatives. Senior leaders exemplified shared values and actively engaged staff, stakeholders, partners & suppliers and customers...

BPIR Categories

8.1.1 Leaders develop/manage org culture,vision&values
8.2.1 Leaders communicate with employees
9.7.1 Encourage employee involvement and feedback

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