To ensure ongoing leadership development, the Mercy Health System (MHS), a US health care system and winner of the 2007 Malcolm Baldrige National Quality Award (Healthcare Sector), established the Mercy Institute for Leadership Excellence (MILE) to equip new leaders with the requisite skills and knowledge of MHS expectations, processes, and procedures, and the Leadership Development Academy (LDA). Culture of Excellence and servant leadership values were synthesised with industry best practices a...
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