Senior leaders (SLs) at Iredell-Statesville Schools, a US public school system and winner of the 2008 Malcolm Baldrige National Quality Award, drove organisational performance improvement. SLs sponsored and participated in training focussed on Baldrige, continuous improvement, and the PDSA (PDCA) methodology, and the Superintendent personally delivered Baldrige and PDSA training throughout the district. SLs served…

BPIR Categories

14.3.2 Implement an improvement approach/method/technique
8.2.5 Leaders review org performance/capabilities

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