Senior leaders (SLs) at Iredell-Statesville Schools, a US public school system and winner of the 2008 Malcolm Baldrige National Quality Award, drove organisational performance improvement. SLs sponsored and participated in training focussed on Baldrige, continuous improvement, and the PDSA (PDCA) methodology, and the Superintendent personally delivered Baldrige and PDSA training throughout the district. SLs served as PDSA champions for process improvements and utilised quarterly PDSA radar track...

BPIR Categories

14.3.2 Implement an improvement approach/method/technique
8.2.5 Leaders review org performance/capabilities

Unlock this article and 10,000+ more

To get the most out of our extensive resources, please login or become a member below.