The US Veterans Affairs CSP Clinical Research Pharmacy (VACSP), a US government clinical trial agency, used a Leadership Effectiveness Index to quantify the effectiveness of the Leadership System from employees' perspective. VACSP achieved a Leadership Effectiveness rating of 4.25 out of 4.5 in 2006, 4.2 in 2007 and in 2008, against the Gallup benchmark of 4.1, VACSP achieved a rating of 4.2....

BPIR Categories

15.4.1 Employee satisfaction/dissatisfaction
15.6.1 Vision/leadership processes

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