In 1994 the St John's Health System, a US healthcare delivery organisation implemented a new approach which became the springboard for collaborative relationships throughout the organisation and led to a marked increase in patient and physician satisfaction, staff turnover decreased, market share increased and the organisation was named one of the top 20 health systems in the US. Lessons learned emphasised the importance of leadership and included: 1) Fostering a collegial relationship is vital ...

BPIR Categories

8.1.1 Leaders develop/manage org culture,vision&values
8.2.6 Leaders establish/improve the management system

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