In 1994 the St John's Health System, a US healthcare delivery organisation implemented a new approach which became the springboard for collaborative relationships throughout the organisation and led to a marked increase in patient and physician satisfaction, staff turnover decreased, market share increased and the organisation was named one of the top 20 health systems…

BPIR Categories

8.1.1 Leaders develop/manage org culture,vision&values
8.2.6 Leaders establish/improve the management system

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