Guy's and St Thomas' Hospital Trust, UK, initiated a learning programme to develop nursing leaders. During the six-month process a number of leadership skills deemed important for personal development in a health setting were identified. These included: 1) Effective listening - Observing non-verbal behaviour (body language); Listening to the whole story in the context of the speaker's life experience; Gaining empathy (understanding what the speaker is feeling). 2) Networking - Using the experien...
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