After American Airlines Inc, a US carrier, reached agreement with management and labour to cut wages by $1.8 billion a union leader discovered that the company had delayed divulging significant increases for senior management until after negotiations about the costly concessions were completed. Rebuilding trust then became a critical issue and a new CEO was appointed who: 1. Sought union approval for his appointment before taking it up. 2. Began to disclose all financial matters to unions. 3. Be...

BPIR Categories

8.2.6 Leaders establish/improve the management system
9.8.1 Manage labour-management relationships.
8.2.3 Leadership relationships with customers
8.2.1 Leaders communicate with employees
13.1 Develop and manage supplier/customer partnerships
2.2.1 Obtain stakeholder input into strategy formulation

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