To achieve and gain commitment to its mission "To continuously improve the health of the people of our region," the North Mississippi Medical Center (NMMC), the largest rural hospital in the US, started with its people as the number one of five critical success factors (CSFs): People; Service; Quality; Financial well-being; Growth. The centre’s leaders adopted a servant leadership style and practised behaviours of humility, patience, kindness, respectfulness, selflessness, forgiveness, honesty...

BPIR Categories

8.2.1 Leaders communicate with employees
8.1.1 Leaders develop/manage org culture,vision&values
8.2.2 Create an environment for empowerment/innovation

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