The Leadership System at MidwayUSA, a US Internet retailer and winner of the Baldrige National Quality Award in 2009 and 2015, guided the total organisation. The board of directors and senior management set the overall direction, including the mission, vision, values, and performance expectations, and then cascaded them through all departments. Front-line employees were able to state MidwayUSA’s mission, vision, and values, including how the values impacted their decisions to seek employment w...

BPIR Categories

8.1.3 Develop and administer governance system
8.2.6 Leaders establish/improve the management system
2.5.1 Communicate policies & strategies

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