Faced with high turnover rates and nurses identifying their relationship with the manager as an important contributor to job satisfaction, the Tenet Healthcare System in the USA established a leadership training programme involving 12,000 managers as part of a company wide initiative to increase employee satisfaction and decrease turnover. By 2003 turnover within the Tenet Healthcare System had declined from 21.4% in 2002 to 21.0% in 2003, and nationwide employee satisfaction increased from 78.6...

BPIR Categories

9.4.6 Develop management/leadership competencies
9.10.1 Retain human capital
9.6.2 Manage employee satisfaction
15.4.1 Employee satisfaction/dissatisfaction

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