Leadership Visibility at St David’s Healthcare (SDH), a US hospital system and winner of the 2014 Baldrige National Quality Award, was in part maintained via leader rounds, including senior executive leaders rounding on departments, directors rounding on every employee at specified intervals, support leader rounding on departments they serve and leaders rounding on patients. For…

BPIR Categories

15.6.1 Vision/leadership processes
15.4.1 Employee satisfaction/dissatisfaction

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