When Lean Six Sigma (LSS) was introduced into the support service operations at a US Chemical Company in 2010, it was a new concept to most involved, although about 80% of the firm’s manufacturing supervisors had received lean training and were completing lean projects. Real time training on lean tools and processes was delivered to support service personnel using material adapted from the training used in manufacturing areas and some developed specifically for use in the office. Manufacturing...

BPIR Categories

11.2.4 Close the books
14.3.2 Implement an improvement approach/method/technique

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