Hospital A, a hospital trust within the UK NHS, implemented its journey to become a 'lean' organisation in 2008 and used a deliberate and detailed approach set within a specified time frame. A systematically planned change programme was developed and an internal change management team trained. Implementation was driven by a 2-year Rapid Improvement Event (RIE) project consisting of a comprehensive matrix of 18 projects across three streams. An equally comprehensive 'benefits matrix' of 17 stream...

BPIR Categories

14.3.2 Implement an improvement approach/method/technique
6.4.1 Improve process/service performance

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