In 2004 Bank One, a US financial institution, implemented a lean management approach. The company deployed a limited set of Lean techniques, used lean experts to coach Kaizen teams and involved employees on a voluntary basis. Whilst the approach had some disadvantages including time-consuming events, difficulty in effecting physical workplace changes, and sustaining lean management as a priority, it avoided massive employee training and teams of only experts. The initiative achieved cycle time r...

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14.3.2 Implement an improvement approach/method/technique

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