When the Wrigley Company, a UK chewing gum manufacturer, benchmarked its performance against that of other Wrigley sites around the world it found itself wanting and adopted lean in 2008. Engagement and full participation were central to how Wrigley embedded lean. The firm made a point of using language that people understood, and of making lean a habitual activity, through daily meetings, daily quality panels and daily reviews. Staff were empowered to add a new line and bring it up to speed muc...

BPIR Categories

14.3.2 Implement an improvement approach/method/technique
5.5.3 Improve process/product performance

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