To reduce wait times the Washington State Motor Vehicle License Bureau applied lean practices. Whilst terms like Kaizen teams, waste reduction, or any of the other phrases typically associated with lean manufacturing were not used by the organisation, the underlying concepts were essentially lean practices. After several months work wait times were reduced by approximately 70%....

BPIR Categories

5.5.5 Implement systems for managing production/delivery
14.3.2 Implement an improvement approach/method/technique

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