To reduce wait times the Washington State Motor Vehicle License Bureau applied lean practices. Whilst terms like Kaizen teams, waste reduction, or any of the other phrases typically associated with lean manufacturing were not used by the organisation, the underlying concepts were essentially lean practices. After several months work wait times were reduced by approximately 70%....

BPIR Categories

5.5.5 Implement systems for managing production/delivery
14.3.2 Implement an improvement approach/method/technique

Unlock this article and 10,000+ more

To get the most out of our extensive resources, please login or become a member below.

OR
X
X