To improve its processes for managing patients' prescription renewal requests the Iowa Hospitals and Clinics - Family Care Centre (UIHC-FCC), a US health service, applied lean methodologies. Following preliminary observations and time studies, a team initiated a 2-day kaizen event involving all key players and created a charter to define value, the scope, and the goals for the event . At the event: 1. A value stream map was developed to show all the existing waste and all the value-adding steps....

BPIR Categories

14.3.2 Implement an improvement approach/method/technique
6.4.1 Improve process/service performance

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