With over 1000 external originating agencies sending evidence to the forensic lab for testing, the manual system used in the examination phase, which among other things created many handwritten documents with case files up to 250 pages long, was prone to produce backlogs and human errors. To streamline the manual activities in its DNA Unit, which had a backlog of more than 300 cases, management applied lean principles and tools. The manual system was analysed in detail and an integrated forensic...
BPIR Categories10.1.1 Derive info/KM requiremts from business strategies
10.4.4 Manage internal information & knowledge sharing
14.3.2 Implement an improvement approach/method/technique