Hospital Z, a hospital trust within the UK NHS, made training in Lean principles an integral part of its service improvement project. Rapid Improvement Events and value stream mapping activities were emphasised as an invaluable starting point for service improvement. External management consultants helped with early implementation and set up. Lean facilitators entered a graduated curriculum of Lean expertise leading to certification at green, bronze, silver, gold and platinum levels. All member...

BPIR Categories

14.3.2 Implement an improvement approach/method/technique
6.4.1 Improve process/service performance

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